Get in Touch With Us
Whether you have a question about one of our casino reviews, spotted something that needs updating, or want to explore working with us, this page explains the best way to reach the team behind Online Casino and what happens after you do.
How to Reach Us
Email is the most direct route to our editorial team. Every message is read by a real person, and we aim to respond within two working days. Please write to us at [email protected].
To help us get back to you quickly, include a brief description of your enquiry in the subject line — for example, whether it relates to a specific casino review, a bonus claim, a correction, or a partnership proposal. The more context you give us upfront, the faster we can route your message to the right person.
What You Can Contact Us About
We welcome all kinds of messages. The most common reasons readers reach out include:
- Questions about our reviews — If you are unsure how we assessed a particular casino, what a rating means, or how a listed bonus actually works, ask us directly and we will explain.
- Corrections and factual updates — Our team researches and verifies content carefully, but terms change. If you have spotted something that looks out of date — a bonus amount, a payment method, a licence detail — we want to hear about it and will investigate promptly.
- Content suggestions — Have a topic you would like us to cover? Maybe a payment method popular with Canadian players, a new casino entering the market, or a specific bonus type you cannot find a clear guide for. We shape future content around what readers actually need.
- Partnership and commercial enquiries — If you represent a casino brand or affiliate network and would like to discuss how Online Casino might work with you, please introduce yourself and outline your proposal. Note that commercial relationships do not influence editorial rankings on this site.
- Responsible gambling concerns — If you or someone you know is experiencing difficulties related to gambling, mention this in your message and we will point you towards dedicated support organisations available to Canadians.
- Technical issues — Broken links, pages that will not load, or anything on the site that is not behaving as it should — let us know and we will look into it.
What Happens After You Email Us
When your message arrives it is reviewed by a member of our editorial or operations team — not an automated system. You will receive a reply from an actual person who has read what you wrote.
Our standard response window is two working days. During particularly busy periods it may occasionally take a little longer, and we appreciate your patience. We follow up on every message and will not leave a genuine enquiry unanswered.
For correction requests, we aim to investigate and update affected content within five working days of confirming the issue. Where a change is made, we note the review date on the relevant page.
A Note on How This Site Works
Online Casino is an independent comparison site covering online casinos available to Canadian players. Our editorial team researches and verifies the casinos, bonuses and payment methods featured here. Casino operators may pay a commission when a reader visits them through our site, but that does not buy a higher ranking — position is determined by our editorial assessment alone.
If you have questions about how a casino was rated, or why a particular operator appears where it does, our team is happy to walk you through our methodology. You can also find an overview of how we assess no deposit bonuses and other promotions across our casino guides, including our coverage of non-GamStop casino options for players looking beyond the standard market.
Before You Write — Common Questions
A few things we are frequently asked, answered here to save you time:
- Can you help me claim a bonus? — We can clarify the terms as we have published them, but we are not a casino support team. For account-specific issues such as a missing free spin credit or a withdrawal delay, contact the casino directly using the support channel listed on their site.
- Why is my preferred casino not listed? — Our published rankings reflect casinos we have reviewed and verified for the Canadian market. If you think a specific operator deserves consideration, use the content suggestions route above.
- Can I advertise on Online Casino? — Commercial and partnership enquiries are welcome by email. Please outline clearly what you are proposing so we can assess fit.
- Do you cover all Canadian provinces? — Our content is written for players across Canada. Specific regulatory conditions vary by province, and we flag where that is relevant in our individual casino and bonus reviews.
Thank you for taking the time to reach out. We take reader feedback seriously — it directly shapes how we research and present the information on this site.